FAQs

These are our most frequently asked questions. We hope you find what you're looking for!

About us

What are the guarantees that Global Exchange Costa Rica can offer? How can I contact Customer Service in Costa Rica?

Online money orders

Can I place an online money order in Costa Rica? Is the exchange rate at the airport the same as online?

Travel money at branches

Where can I exchange currency in Costa Rica with Global Exchange? What are the opening hours at your branches? Do you charge any commission? What currencies do you operate with at your branches? What payment methods do you accept at your branches in Cost Rica? Do you accept debit/credit cards in transactions? Do you accept Traveller Cheques at you branches in Costa Rica? I have been given a 15% off voucher with my transaction, how does it work? What happens if I receive a counterfeit note? What happens if I notice there was a mistake and I am already far away from a Global Exchange branch?

Services

Do I get Iberia Plus Avios changing my money with Global Exchange? I showed my Iberia Plus card in my transaction, but I do not see the points added to my balance. Why is that? When I carried out my transaction, I did not have my Iberia Plus card with me. How can I get those points back?

Work with us

Where can I check your job vacancies in Costa Rica? Where can I send my resume?

Questions? Doubts? Requests? Suggestions? Complaints?

Contact us

Do you have any question? Call us toll-free:

(+800) 456 22 59

Call us for free: Monday to Friday from 9:00 a.m. to 6:00 p.m.